Venmo is a mobile app and digital payment platform that allows individuals to send and receive money from others, whether that be with friends, family, or merchants. The app requires users to connect their Venmo account to their bank account or credit and debit cards, which is where the money can be transferred to and from, in addition to being transferred between users. Venmo is most often used to split bills between family and friends, but can also be used by merchants to charge their customers.

We learned that there were many pain points that users face when using Venmo. After conducting interviews, researching about the problem space, creating and testing prototypes, and going through iterative design, my team and I developed the business case and presented our solution of a redesigned Venmo app.